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Terms of Use
Introduction
These Terms of Use govern your access to and use of the website at www.deltasecuritysystems.co.uk ("our website"), operated by Delta Security Systems NI Ltd (Company Registration Number: NI622073).
By accessing and using our website, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website.
Use of Our Website
Our website is provided for informational purposes about our security services, including CCTV installation, access control, intercom systems, and door automation. You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of others.
Enquiries and Contact Forms
When submitting enquiries through our contact form or live chat, you may be asked to provide personal information including your name, email address, telephone number, and details of your enquiry. This information is used solely to respond to your request and provide our services.
Live Chat Assistant
Our website features an AI-powered chat assistant to help answer your questions about our services. Conversations with the chat assistant may be recorded to improve our services and for quality assurance purposes. Please do not share sensitive personal information through the chat feature.
Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of Delta Security Systems NI Ltd or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Delta Security Systems NI Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.
Disclaimer
While we strive to keep the information on our website accurate and up to date, we make no warranties or representations about the completeness, accuracy, or reliability of any content. Your use of our website is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Delta Security Systems NI Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of the revised terms.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.
Privacy Policy
Introduction
Delta Security Systems NI Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Delta Security Systems NI Ltd is the data controller responsible for your personal information. Our registered address is:
Delta Security Systems NI Ltd
Unit C22, 67 Church Road
Newtownabbey, BT36 7LS
Northern Ireland
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, telephone number, and postal address when you submit an enquiry or contact us.
- Enquiry Details: Information about your security requirements, property type, and service preferences.
- Technical Data: IP address, browser type and version, device information, operating system, and browsing patterns on our website.
- Chat Conversations: Records of conversations with our live chat assistant.
- Cookie Data: Information collected through cookies and similar tracking technologies.
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide quotes for our services
- To deliver and manage our security installation and maintenance services
- To communicate with you about your projects and service appointments
- To improve our website and customer experience
- To send you relevant information about our services (with your consent)
- To comply with legal obligations
- To analyse website usage and improve our online presence
Legal Basis for Processing
We process your personal information on the following legal bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose.
- Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services and marketing.
- Legal Obligation: Where we need to comply with a legal requirement.
Data Sharing
We may share your personal information with:
- Service Providers: Third parties who provide services on our behalf, such as website hosting, email services, and analytics.
- Professional Advisers: Lawyers, accountants, and insurers where necessary.
- Regulatory Bodies: Where required by law or to protect our legal rights.
We do not sell your personal information to third parties.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. We use:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements (e.g., Google Tag Manager).
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically:
- Enquiry data: 2 years from last contact
- Customer records: 7 years after the end of the business relationship
- Website analytics data: 26 months
Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal information in certain circumstances.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request transfer of your data to another organisation.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.
To exercise any of these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Complaints
If you have concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk
Contact Us
If you have any questions about these Terms of Use or our Privacy Policy, please contact us:
Email: info@deltasecuritysystems.co.uk
Phone: 028 9049 1212
Address: Unit C22, 67 Church Road, Newtownabbey, BT36 7LS